According to BLS, in 2008, majority of workers (52%) associated with the telecommunication industry is employed in either installation, maintenance, and repair occupations or Support occupations.
Line Installers and repairers are also known as outside plant personnel. They connect lines from central offices to costumer buildings by laying wires and cables that lead to a consumer’s premises. Cable splicers merge two telecommunication lines.
Telecommunication installers and repairers (with the exception of line installers) install, repair and maintain the complex communication equipment. They set up, rearrange and move switching and routing equipment used in central offices and solve network related problems.
Station installers and repairers install service and repair telephone systems and other communications equipment on costumer’s property. They connect telephone, internet, and TV equipment, to services wires outside., sometimes climbing poles and ladders to make these connections when a costumer first purchases a service or move to another home or office.
Cable installers travel to a costumer’s location and set up any television service so that costumers can receive programming. Wireless satellite service installers attach antennas or satellite dishes to the side of s the costumer’s houses to provide clear line of site to satellite locations.
Under the Office and administrative support occupations, we talk about the telephone operators and the costumer service representatitives. They make up the majority of the workforce under this category. Telephone operators make telephone connections, assist costumers with specialized services, and provide needed telephone numbers. Costumer Service Representatives help costumers understand the new and varied types of services offered by telecommunication providers.
Other administrative workers include: financial, information, administrative assistance, supervisors, managers, administrative support workers. They keep records of services, send bills to costumers and prepare company reports among other duties.
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